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RealityRipple
Jan 15, 4:55 PM
 If you're using any version of Windows before 10, please update to v1.5.93 and enable the "TLS Proxy" setting in the Configuration under Network > Security Protocol.

 I still don't actually know what the ViaSat website wants that older versions of Windows don't have, but whatever it is, the TLS Proxy gets around it.
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David
Jan 15, 9:13 PM
 I updated and checked TLS Proxy and Bingo > IT WORKS NOW.
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Scherry
Jan 16, 1:34 PM
 Same here, thanks Andrew!
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RealityRipple
Jan 10, 2:52 AM
 Well, it's likely not a coincidence that three people would have the same failure on the same day, so I'm inclined to believe something's up. Could each of you contact me with your providers and plan types via E-Mail?
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RealityRipple
Jan 15, 7:28 AM
 The issue occurs on Windows 7, 8, and 8.1, and appears to be related to the SSL/TLS system in some way, though it's not due to lack of support for TLS 1.3. The best fix I can do is to add TLS Proxy support to every version of Windows before 10, as my webserver successfully negotiates the connection where Windows fails.
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David
Jan 15, 10:36 AM
 Yes, I still have Windows 7 and have Viasat. I have 60GB monthly with Viasat and it stopped updating on January 6 at 10GB.Before this everything was working fine in updating my usage.
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JR
Jan 9, 10:45 AM
 Same problem as of 1/6, also had to change bookmarks to myviasat on browsers to open account page.
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David
Jan 8, 7:48 PM
 Noticed today - January 8th - that it hasn't updated since January 6th.
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David
Jan 11, 1:02 PM
 Still not updating usage since january 8th. I have Viasat
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Scherry
Jan 7, 2:23 PM
 I haven't been able to access data since yesterday, it immediately defaults to error message "The connection has been aborted"
 I'm using Viasat, SRT v.1.5.92 on .NET 4.6.1
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RealityRipple
Jan 8, 6:20 PM
 Sorry, I can't reproduce the issue. Make sure your firewall isn't blocking the program, that TLS 1.1 and 1.2 are enabled, and that the Provider domain name wasn't inadvertently changed.
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