My computer where I run the software was turned off at 12:40PM on 10/9/2018. It was not turned back on until 5:30PM on 10/12/2018. Why would there be entries in the history for 10/10?
RealityRipple
Oct 12, 8:08 PM
If you're looking at the graph, it's just an estimation. If you've got values listed on the grid between those dates, I can imagine only two possibilities: The computer was turned on without you being aware of it. The computer's clock was wrong at some point.
The only way to accumulate history when your computer is offline is by signing up for the Remote Usage Service.
Robert Nelson
Oct 12, 8:27 PM
And that is what I thought. But there was no electricity at my house. The grid was down due to the hurricane. And the time is correct on the computer. This had me puzzled so thought I would ask.
RealityRipple
Oct 12, 8:34 PM
Modern Operating Systems synchronize their clocks with a time server. It could be that the time was wrong for the first few minutes, and corrected itself later. This is usually due to a dying CMOS battery. They're a simple CR2032 Button-Cell type battery that's usually extremely easy to find on the computer's Motherboard. You can buy them at your local drugstore.
Scherry
Aug 21, 2:13 PM
Andrew, having trouble again this morning loading SRT v. 1.5.7. Hangs at "Re-Downloading AJAX Data 4 of 13". Using Windows 8.
RealityRipple
Aug 21, 2:42 PM
Should be resolved now. I'm going to make this process automatic, so I'll only have to get involved if something bigger changes than what they've been doing lately.
Scherry
Aug 21, 3:27 PM
Andrew, works now. Thank you!
Deb B.
Aug 17, 7:03 AM
Having a new problem with v. 1.5.4. It times out when re-downloading AJAX data 4 of 13.
I had no problems with the previous version.
This looks similar to the problem Scherry was having back in April but I wasn't seeing this until now.
Scherry
Aug 17, 11:31 AM
I'm having same problem this morning. Windows 8.
RealityRipple
Aug 17, 11:37 AM
I'll take a look as soon as I can. Got a few other things I need to take care of this morning first.
RealityRipple
Aug 17, 1:36 PM
All done. Your copy of SRT should grab the new AJAX values automatically and log in as normal without any updating!
Deb B.
Aug 17, 8:10 PM
Just got home and tried it again. It works fine now. Thanks so much!
RealityRipple
Aug 17, 10:42 PM
Thank you for bringing the issue to my attention.
Scherry
Aug 17, 3:25 PM
Working for me now. Thank you Andrew.
RealityRipple
Apr 26, 1:49 PM
Looks like there's some new issue this morning. Can't track it down at the moment, but I'll be keeping an eye on it today. It doesn't seem to affect all accounts at this time, so here's hoping it clears itself up. Anyway, if you're getting stuck at "AJAX 4 of 5" or "4 of 13", I'm on it, sort of.
RealityRipple
Apr 26, 3:46 PM
Ooo...kay. Looks like Exede took care of it right while I was in the middle of working on it. I found a bug in SRT that will need a new version to fix, but I'm reticent to push out a new version so soon after the first signs of a change.
Scherry
Apr 20, 12:10 PM
Andrew, having trouble loading SRT v1.5.2 this morning. Initially hangs at "Downloading AJAX Data (4 of 5), then hangs at "Re-Downloading 4 of 13". I'm using Windows 8.
RealityRipple
Apr 20, 12:15 PM
Looks like the site's meter has been down since around 5 AM (Pacific). If they change anything when it comes back up, I'll take care of it, but for now, waiting is all we can do.
RealityRipple
Apr 20, 1:54 PM
And it's back up and running, looks like. Problem resolved on your end, I hope?
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