When you check your usage through their site, is it showing your meter? Regardless, I'll need to fix the endless loop as it's only supposed to try the short set and then iterate through all of them if it fails, not keep looping.
Which Operating System and provider please? Also, does it give you an error message (the blinking exclamation mark)? That would also be helpful. My guess is it's a cookie thing, though.
donna
Nov 16 2017, 10:10 PM
i am having the same issue. using windows 7 home premium. yes i get the blinking exclamation mark
Version 1.4.19 should resolve this issue. Thanks for reporting!
Robert
Nov 16 2017, 11:14 PM
Using W10 Pro. No exclamation. When I bring it up and press refresh it acts like it is retrieving the data but never updates. Started after I installed the last update. exede.net
If v1.4.19 doesn't take care of this, please let me know!
Robert
Nov 17 2017, 8:39 PM
That fixed the problem. Thanks.
Scherry
Nov 17 2017, 4:57 PM
Andrew, vers 1.04.19 works perfectly! So much easier to use and more info than Exede. Thank you!!
Scherry
Nov 22 2017, 10:59 AM
V 1.4.19 worked several days, now doesn't. I'm using Win 8.0 op sys and Exede. Also, I have cookies enabled. No exclamation mark, refresh button remains greyed out, "Re-Downloading AJAX data"
Scherry
Nov 22 2017, 11:39 AM
Version 1.4.2 works. Thank you Andrew!
Pat
Sep 22 2017, 10:55 AM
I just got a new computer. I downloaded srt, but when I try to log-in, I get this error message: "Could not connect to your dns. Check your firewall and internet connection." I'm online and I turned my firewall off. I still couldn't log-in. I have Dish. Thanks.
Pat
Sep 22 2017, 2:36 PM
I got it to work. Please disregard my previous message. Thanks.
If you wouldn't mind, what was the problem? I can include it in the error message.
Pat
Sep 26 2017, 5:52 PM
When I got my new computer, I downloaded SRT. When I tried to log-in, SRT couldn't connect to my server. I waited a few hours, and then I restarted my computer. SRT has worked great since that time. I think that it was a problem with Dish. I hate going to their website. SRT is so much nicer to use. Thanks!