Satellite Restriction Tracker Comments

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May 12, 1:09 PM
 Installed v1.4.1 update yesterday and SRT no longer works. SRT error msg: SRT encountered data it does not understand.
May 12, 12:35 PM
 now Restriction tracker is having problems reading data and does not update. I have Exede Internet and Windows 7
May 3, 10:31 PM
 Sounds like either the configuration or the database is becoming corrupted. Next time you have this problem, please do the following:

 Go to the folder %APPDATA%\RealityRipple Software\Satellite Restriction Tracker
 Move the "History-YOURACCOUNTNAME.wb" file to your desktop.
 Try opening the program again. If it works, the database is corrupt. Please send this file to me via E-Mail (you can click my username in these comments to send me an E-Mail now!). It has no private information in it other than usage numbers, and the name of the file has your account name, of course.
 If, however, SRT crashes again, I want you to move the user.config file to the desktop as well (delete the backup.config file afterward and you should be able to use SRT again until the problem re-occurs). Then drag the user.config file into your favorite simple text editor like Notepad, and find the <setting> tag with the name "PassCrypt". Delete the line below it containing the <value> tag and some weird letters (that was your password, encrypted and encoded). You can also remove your Account name if you want. Then, save the file and then send it to me via E-Mail.

 Either way, I should be able to track down and resolve the problem from whichever file is causing it. Sorry this is such a hassle to track down, but old WildBlue accounts aren't as plentiful as they used to be, and it's been a while since I've tested the code involved... But I'll get it resolved as soon as I can, with your help!
May 3, 8:06 PM
 Yeah I have to reinstall and delete my configuration files to get it to work. Simply
 starting it up again causes it to crash.
May 3, 10:14 AM
 Next time the error shows up, can you try to get more information from the error dialog? And if you've noticed any common factors or events in when the program hangs, that might be helpful, too... You mentioned reinstalling fixes it - do you clear and redo your configuration each time or just install over the top of the previous version with no changes? Does the program work if you start it up again without re-installing or does it immediately crash again?
May 2, 9:40 PM
 Also, we're on
May 2, 9:39 PM
 I'm using the most current version and running Windows 8.1. Takes a few weeks for the error to show up. "Program has stopped working, windows can search for a solution.....yada yada"
Apr 30, 2:48 AM
 Which version are you using and what provider are you connecting through? It would also be helpful to know what Operating System you use.
Apr 29, 5:26 PM
 Every few weeks SRT stops working. Gives an error message that it's stopperd working and I have to reinstall it. Is SRT setup with a time-limit?
Apr 20, 2:22 AM
 The v1.4.1 update fixed the problem. Thanks for the quick response.
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